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I enjoy Koko Black chocolate as it's a good gift option in Australia. The taste is excellent. However, I would suggest that as a chocolate brand emphasizing gifting, it would be more customer-friendly to offer complimentary paper bags that match the purchase amount. Given the already elevated cost of their chocolate, providing the paper bag for free upon request would enhance the overall customer experience.

This review is with reference to Koko Black online seeing they don’t have an option for online reviews I’ll leave it here. They sent me chocolate close to the best before date, refused to give refund because it was within ‘14 days of best before’ which is acceptable for them apparently and dates are short because they don’t use preservatives despite some chocolate in the same delivery not best before date isn’t until May-June next year. Chocolate is useless to me now as they were purchased for a gift and I’m not going to gift chocolate past it’s best before. I used to spend a lot at Koko Black but no longer. I’ll be purchasing my chocolate gifts elsewhere.

Came here today for the collaboration between Koko black and lune for international chocolate day. We didn’t have to wait long for them to open. As qvb line was forever, we came here and line way shorter and we got our pastry in like 6 mins. The croissant was super pretty and looked delicious. They served us some free chocolate and hot choc while we waiting. The croissant it self it was super sweet and yummy. Twice baker made it twice flaky and you can’t go wrong with lune’s creation.

Koko Black has impressed me with their excellent customer service and mouth-watering chocolates. I was pleased to find a good selection of vegan chocolates, which is often hard to come by in Europe. The staff was knowledgeable and helpful in guiding me through their offerings, and the overall atmosphere of the store was warm and inviting. If you're a chocolate lover, I highly recommend giving Koko Black a try - you won't be disappointed!

I had a really positive experience here. The store is gorgeous, really lovely layout and design. The graphic design on the chocolate packets themselves is beautiful too. The staff member that greeted me was friendly and let me browse, I didn’t feel rushed or pressured! They have a wonderful native range at the moment, with Wattleseed, Lemon Myrtle, Davidson Plum and Whipstick Wattle. Their price range was what you’d expect from such a high-end chocolate store, with the native range bars at $13 each, the more basic bars at $10. They also have individual items in the glass counter display, in addition to a large Easter and gift range. When compared to Haigh’s at the other end of The Strand, Koko Black easily comes out on top. I gave both a visit before deciding where I was purchasing my gift from. I was actually approached by a staff member in Koko Black, in addition to the store simply having better quality items with more beautiful designs. I’ll definitely be back!